Privacy policy

Privacy Policy for Pets for Support

Effective Date: July 23, 2025

At Pets for Support, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and mailing address

  • Mental health-related responses submitted through questionnaires

  • Payment and billing information

  • IP address, browser type, and device information for analytics

We only collect information that is necessary to evaluate your eligibility for an Emotional Support Animal (ESA) letter and to deliver services you request.

2. How We Use Your Information

We use your information to:

  • Evaluate eligibility for ESA documentation

  • Communicate with you about your order and service

  • Deliver ESA letters and related documents

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Confidentiality and Security

All personal and health-related information is kept strictly confidential and is only shared with licensed mental health professionals for evaluation purposes. We implement industry-standard security measures (such as SSL encryption) to protect your data from unauthorized access.

4. Sharing Your Information

Your information may be shared only with:

  • Licensed therapists evaluating your case

  • Service providers assisting with website operations or email delivery (e.g., Shopify, email platforms)

  • Legal authorities, only when required by law

5. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your browsing experience and gather anonymous website usage data. You can adjust your browser settings to refuse cookies if desired.

6. Your Rights

You have the right to:

  • Access or correct your personal data

  • Request deletion of your data (subject to legal limitations)

  • Opt out of non-essential communications at any time

To exercise your rights, please contact us at: esaletterpets@outlook.com

7. Changes to This Policy

Pets for Support reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this policy or how we handle your information, please reach out to:
📧 esaletterpets@outlook.com